TERMS AND CONDITIONS

SPICES :

Prices : The prices shown are in euros inclusive of VAT (TTC - toutes taxes comprises), exclusive of delivery, and valid for France and EU countries. The VAT rate applied is that applicable on the day of sale, thus any change to the rate of VAT will lead to a change price. Aromatiques Tropicales reserves the right to alter its prices and delivery charges at any time without notice.

Orders : Orders are processed within working seven days following the date on which the order was placed. We usually ship the parcels the day after the validation of your order, unless we have an unexpected stock shortage on a product, or during exceptionally period. Should an item be unavailable for any reason, we will contact you to agree the best solution with you. Should we be unable to contact you we will automatically send a credit note. For any order over 70 euros (excluding delivery) we are delighted to offer a spice accessory.

Payment : Payment for any order for spices is made directly on the website by bank card in euros (carte bleue, Visa or MasterCard). Our website is equipped with a secure payment system and also offers the option of paying via PayPal or bank transfer, for clients in the EU. The client may also pay by cheque (only for clients in mainland France and Corsica) in which case the order will only be dispatched after receipt of the cheque by post.

Delivery : The goods will be delivered by post (Colissimo or Lettre Suivie) to the delivery adress supplied by the client. Delivery times vary according to the country of destination. As a guideline 48 hours for France and 8 days for other EU countries. Packages become the responsibility of the customer as soon as they are entrusted to the carrier. In the case of a lost or damaged parcel, refunded by Colissimo, we can send the goods again. In the case of a package marked "Delivered" on the Colissimo site but not received, or in any other case not refunded by Colissimo, you must turn to the carrier.

Delivery charges vary depending on the weight of your package and your choice of delivery method:

For France Métropolitaine:

  • from 5€TTC Relay point
  • from 6€TTC Residence without signature
  • from 7€TTC Residence with signature
  • Lettre Suivie 4€TTC available only for shipping the Sichuan Pepper Cultivation Manual alone

For Outre-Mer Zone OM1 (Guadeloupe, Martinique, Guyane, Réunion, Mayotte, St-Pierre-et-Miquelon, St-Martin, St-Barthélémy):

  • from 10.80€TTC Residence without signature
  • from 14.40€TTC Residence with signature

For Outre-Mer Zone OM2 (Nouvelle Calédonie, Polynésie Française, Wallis et Futuna):

  • from 13.20€TTC Residence without signature
  • from 21.60€TTC Residence with signature

For EUROPE ZONE 1 (Allemagne, Belgique, Luxembourg, Pays-Bas):

  • from 9€TTC Relay point
  • from 9€TTC Residence without signature (only for Belgique)
  • from 10.20€TTC Residence with signature

For EUROPE ZONE 2 (Autriche, Espagne, Irlande, Italie, Portugal, Royaume-Uni):

  • from 12€TTC Relay point
  • from 11.40€TTC Residence with signature

For EUROPE ZONE 3 (Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie, Suède, Suisse):

  • from 12€TTC Relay point
  • from 12€TTC Residence without signature (only for Suisse)
  • from 12.60€TTC Residence with signature

For EUROPE ZONE 4 (Bulgarie, Chypre, Croatie, Finlande, Grèce, Islande, Malte, Norvège, Roumanie):

  • from 13.80€TTC Relay point
  • from 14.40€TTC Residence with signature

We are able to deliver to most other non-EEC countries but you may be required to pay Customs fees or import duties. Please contact the appropriate authorities in your country to find out whether this is the case and the exact cost. Orders sent by international post are required to meet strict conditions and the delivery charge depends on the weight of the parcel, please contact us for the exact cost.

Cancellation : For any order paid directly on-line, the client has a legal right of retraction for 14 days following the date on which the order was received and to return the goods, at his or her charge, intact in their original packaging, for a refund or an exchange without penalty. The refund will be made within 14 days following the return of the products.

Legal liability : The terms and conditions which apply to any order are those drawn up in French, available here, the English translation, being for information only, is not legally binding. In the event of litigation French law is applicable and the Tribunal de Cahors is the only competent court.