Terms and conditions of use

TERMS AND CONDITIONS OF USE

Prices : The prices shown are in euros inclusive of VAT (TTC - toutes taxes comprises), exclusive of delivery, and valid for France and EU countries. The VAT rate applied is that applicable on the day of sale, thus any change to the rate of VAT will lead to a change price. Aromatiques Tropicales reserves the right to alter its prices and delivery charges at any time without notice.

Orders : Orders are processed within working seven days following the date on which the order was placed. We usually ship the parcels the day after the validation of your order, unless we have an unexpected stock shortage on a product, weekly closure (Sunday and Monday) or exceptional period (holidays, public holidays). Should an item be unavailable for any reason, we will contact you to agree the best solution with you. Should we be unable to contact you we will automatically send a credit note. For any order over 70 euros (excluding delivery) we are delighted to offer a spice accessory.

Payment :

  • Bank card: The site is equipped with a secure online payment system allowing the payment of orders by bank card in euros (Carte Bleue, Visa or MasterCard).
  • Bank check: The site accepts payments by check (valid only for Metropolitan France). In this case, the order will only be sent once payment has been received by post. Payee: AROMATIQUES TROPICALES - Postal address: AROMATIQUES TROPICALES, 66 lieu-dit Le Bourg, 46340 DÉGAGNAC
  • Bank transfer: The site accepts bank transfers. In this case, the order will only be sent once payment has been made to our bank account. Holder: AROMATIQUES TROPICALES - IBAN: FR76 1780 7008 0785 5218 4852 048 - BIC: CCBPFRPPTLS - Bank: BP.OCCITANE GOURDON

Delivery : The goods will be delivered by post (Colissimo or Lettre Suivie) to the delivery adress supplied by the client. Delivery times vary according to the country of destination. As a guideline 48 hours for France and 8 days for other EU countries. Packages become the responsibility of the customer as soon as they are entrusted to the carrier. In the case of a lost or damaged parcel, refunded by Colissimo, we can send the goods again. In the case of a package marked "Delivered" on the Colissimo site but not received, or in any other case not refunded by Colissimo, you must turn to the carrier.

Delivery charges vary depending on the weight of your package and your choice of delivery method.

Cancellation : For any order paid directly on-line, the client has a legal right of retraction for 14 days following the date on which the order was received and to return the goods, at his or her charge, intact in their original packaging, for a refund or an exchange without penalty. The refund will be made within 14 days following the return of the products.

Legal liability : The terms and conditions which apply to any order are those drawn up in French, available here, the English translation, being for information only, is not legally binding. In the event of litigation French law is applicable and the Tribunal de Cahors is the only competent court.