SHIPMENT OF YOUR PACKAGE

The goods will be delivered by post (Colissimo or Lettre Suivie) to the delivery adress supplied by the client. Packages become the responsibility of the customer as soon as they are entrusted to the carrier. In the case of a lost or damaged parcel, refunded by Colissimo, we can send the goods again. In the case of a package marked "Delivered" on the Colissimo site but not received, or in any other case not refunded by Colissimo, you must turn to the carrier.

Orders are processed within working seven days following the date on which the order was placed. We usually ship the parcels the day after the validation of your order, unless we have an unexpected stock shortage on a product, or during exceptionally period. Delivery times vary according to the country of destination. As a guideline 48 hours for France and 8 days for other EU countries.

You can pick up your order free of charge in our shop in DÉGAGNAC (46340) on the village square next to the post office. We are open from Monday to Friday, from 10am to 1pm and from 3pm to 6pm.

Delivery charges vary depending on the weight of your package and your choice of delivery method:

For France Métropolitaine:

from 5€TTC Relay point
from 6€TTC Residence without signature
from 7€TTC Residence with signature
Lettre Suivie 4€TTC available only for shipping the Sichuan Pepper Cultivation Manual alone

For Outre-Mer Zone OM1 (Guadeloupe, Martinique, Guyane, Réunion, Mayotte, St-Pierre-et-Miquelon, St-Martin, St-Barthélémy):

from 10.80€TTC Residence without signature
from 14.40€TTC Residence with signature

For Outre-Mer Zone OM2 (Nouvelle Calédonie, Polynésie Française, Wallis et Futuna):

from 13.20€TTC Residence without signature
from 21.60€TTC Residence with signature

For EUROPE ZONE 1 (Allemagne, Belgique, Luxembourg, Pays-Bas):

from 9€TTC Relay point
from 9€TTC Residence without signature (only for Belgique)
from 10.20€TTC Residence with signature

For EUROPE ZONE 2 (Autriche, Espagne, Irlande, Italie, Portugal, Royaume-Uni):

from 12€TTC Relay point
from 11.40€TTC Residence with signature

For EUROPE ZONE 3 (Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie, Suède, Suisse):

from 12€TTC Relay point
from 12€TTC Residence without signature (only for Suisse)
from 12.60€TTC Residence with signature

For EUROPE ZONE 4 (Bulgarie, Chypre, Croatie, Finlande, Grèce, Islande, Malte, Norvège, Roumanie):

from 13.80€TTC Relay point
from 14.40€TTC Residence with signature

We are able to deliver to most other non-EEC countries but you may be required to pay Customs fees or import duties. Please contact the appropriate authorities in your country to find out whether this is the case and the exact cost. Orders sent by international post are required to meet strict conditions and the delivery charge depends on the weight of the parcel, please contact us for the exact cost.